FAQ's
Check in & Check out
Check in 2pm
Check out 10am
Would like a late check out of 12 noon, subject to availability for a fee of $50.00 (direct bookings only)
Self Check in details are provided via SMS on the day of check in.
Linen
All linen and bathroom towels are supplied
Shampoo, conditioner and body wash available
Kitchen
We supply the majority of cookware & utensils, please note there isn't an oven in any of our chalets. Welcome tea and coffee (6 pods), salt & pepper. If you wish to use the Kitchen facilities you will need to bring what you require.
EV Charging
Unfortunately, EV charging is not available at the property due to voltage limitations identified by Western Power. There are 2 charging stations available at RAC Karri Valley Resort or in the town of Pemberton.
Heating
All Chalets have log fires, with wood supplied for the duration of your stay. If you burn more wood than supplied, additional wood can be purchased directly from us at $50.00 per load. If you are experiencing any difficulties in using or lighting the log fire, we are able to demonstrate to you how to start and use the fire. There is also a helpful guide to follow.
We set the fire where possible (sometimes too hot to set up) for easy lighting. Kindling and Fire starters are also provided to assist you when starting the fire.
All beds have electric blankets to keep you toasty at night, so nice to jump into a warm and toasty bed.
Cooling
Pemberton experiences cooler Summers than the Perth area, up to 5 to 7 degrees cooler and we do experience cooler evenings. All pack a jumper even in Summer as it may be needed. We do have ceiling fans in our living areas at all chalets.
WIFI & Mobile Reception
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Complimentary hot spot availability
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No Wi-Fi inside the chalets
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Telstra reception
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Paid Starlink option is available and subject to availability
Fire Policy
Should you need to leave the region due to an extreme fire threat i.e. "You need to leave" - Emergency Warning, you will not be charged for any accommodation unused and will be offered a credit/refund less the administration fee of $50.00.
Fire pits are prohibited due to our location.
Minimum Nights
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2 nights or more, though occasionally may offer a mid week one night stay (please enquire).
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Long weekends - 3 nights.
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Easter - 4 nights.
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Christmas - 5 nights or more.